Cancellations & Refunds
Fair and flexible, like family should be.
Last updated: January 2026
Cancel Anytime
You can cancel your family subscription at any time.
- Your subscription remains active until the end of the billing period
- No penalties
- No hidden steps
To cancel, visit your account settings in Questy or Fuel.
Refunds
We want you to be happy with Thunk. If something isn't right, we'll do our best to make it right.
Since Thunk is included with your family subscription, refund requests are handled through your primary subscription (Questy or Fuel).
Contact us and we'll work with you to find a fair solution.
How to Request a Refund
Email us at support@thunk.family with:
- Your account email
- The reason for your refund request
We aim to respond within 1-2 business days.
After Cancellation
When your subscription ends:
- Your conversation history remains accessible
- You can re-subscribe anytime to restore full access
- No data is deleted unless you request it
Questions?
We're here to help. Reach out anytime.